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Level 3

Team Leader / Supervisor

A team leader/supervisor is a first-line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.

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Programme overview

A team leader/supervisor is a first-line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. 

They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. 

Roles/Occupations may include:  Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager

Programme aims

Creation of a 100% tailored program
Bespoke delivery using your company values
4 stage detailed initial assessment
Creation of delivery plan approved by you
Blended delivery options to each apprentice
Online Peer-to-Peer support network

What will you learn?

Looking to take the leap into management? This course is designed to give you all you’ll need to take that first step.
1

Leading People

Understand different leadership styles and the benefits of coaching to support people and improve performance.
2

Managing People

Understand people and team management models, including team dynamics and motivation techniques.
3

Building Relationships

Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict.
4

Communication

Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
5

Operational Management

Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team.
6

Project Management

Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues.
7

Finance

Understand organisational governance and compliance, and how to deliver Value for Money.
8

Awareness of Self

Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.
9

Management of Self

Understand time management techniques and tools, and how to prioritise activities and approaches to planning.
10

Decision Making

Understand problem solving and decision making techniques, and how to analyse data to support decision making.

Short Courses & Online Programmes

We have a range of online and short courses available for as part of our leadership support, these include:

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We work with the best companies in the UK

At MBKB, we will work closely with you to get to know your organisation and it’s needs, ensuring that we can tailor all of our training programmes to meet these needs and help to transform your talented workforce.