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Level 5

Operations Departmental Manager Apprenticeship

Inspire greatness in yourself and your team. Manage projects, strategies and utilise our course to take your development to the next level. Get started with our Operations Departmental Manager Apprenticeship below.

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Develop individuals. Develop companies.
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Programme overview: Operations Departmental Manager Apprenticeship

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. 

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. 

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

What will you learn?

Inspire greatness in yourself and your team. Manage projects, strategies and utilise our course to take your development to the next level.

Operational Management

Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs.

Increase underpinning knowledge and skillset

Know how to set up and manage a project using relevant tools and techniques, and understand process management.


Understand business finance: how to manage budgets, and financial forecasting.

Leading People

Understand different leadership styles, how to lead multiple and remote teams and manage team leaders.

Managing People

Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.

Building Relationships

Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking.


Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.

Self -Awareness

Understand own impact and emotional intelligence. Understand different and learning and behaviour styles.

Management of Self

Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.

Decision Making

Understand problem solving and decision making techniques, including data analysis.

Pathway Options


Senior Human Resources – (HR)


Senior Learning and Development – (L&D)


Senior Organisational Development – (OD)

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We work with the best companies in the UK

At MBKB, we will work closely with you to get to know your organisation and it’s needs, ensuring that we can tailor all of our training programmes to meet these needs and help to transform your talented workforce.