Level 3
HR Support Apprenticeship
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation.



Programme overview: HR Support Apprenticeship
Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
HR Support Modules
Topics covered
Business and Customer Awareness
Communication Skills
Building a team
HR legislation
HR Functions, roles and plans
Systems and Processes
Service Delivery
Problem Solving
Change and Improvement techniques
HR base data and Info
Resilience
Emotional intelligence
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