Customer Service Practitioner
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Get started with our Customer Service Practitioner programme below.
Programme overview: Customer Service Practitioner
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery, or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type.
What will you learn?
Knowing your Customers
customers. Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly
Understanding the Organisation
Meetings regulations and legislation
Systems and Resources
Understand types of measurement and evaluation tools available to monitor customer service levels.
Product and service knowledge
Register your interest
We work with the best companies in the UK
At MBKB, we will work closely with you to get to know your organisation and it’s needs, ensuring that we can tailor all of our training programmes to meet these needs and help to transform your talented workforce.